Distance Sales Agreement

Article 1 – Subject of the Agreement

This agreement covers the rights and obligations related to sales and delivery transactions conducted electronically over the internet between Tanti Jewellery (hereinafter referred to as Service Provider / Seller), within the scope of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts, and the User / Buyer / Customer purchasing a product (whose specifications and sales price are stated below) / service.

User / Buyer / Customer is deemed to have accepted payment of all charges including the product price, delivery fee, and taxes upon confirming the order.

Article 2 – Service Provider / Seller Information

  • Brand/Company: CNGO LLC
  • Main Address: 30 N GOULD ST, STE R SHERIDAN, WYOMING-USA 82801
  • Email: info@tantijewellery.com
  • Tel: +1 307 293 7899
  • Partner (Producer): Tanti Jewellery (Nalan Oğuz)
  • Main Address: Çınar Mah. 852. Sok. No:18 Bağcılar/İSTANBUL 34200 TÜRKİYE
  • Atelier Address: Mehmet Akif Mah. Ulubatlı Hasan Cad. Paradise City B:3 D.6 Çekmeköy/İSTANBUL 34782 TÜRKİYE
  • Phone: +90 532 652 97 10
  • Email: info@tantijewellery.com

User / Buyer / Customer (The person purchasing a product through the website, whose information is provided in the payment form)

  • Name/Title:
  • Address:
  • Phone:
  • Email:

Recipient

  • Name/Title:
  • Address:
  • Phone:
  • Email:

Article 3 – Product Details & Pricing

  • The basic features of the products are as published on the www.tantijewellery.com website.
  • Products are entirely handmade; each piece is unique.
  • Due to the handmade nature of the products, there may be minimal differences in texture and form between the images and the delivered product. This is not a defect but a result of the product's unique character.
  • The sales prices of products in Turkey, inclusive of all taxes, are as announced at www.tantijewellery.com. Announced prices and offers are valid until updated. Campaign prices are valid until the end of the campaign.

Article 4 – Order & Delivery

  • Except where exceptions apply, orders are delivered to the User / Buyer / Customer within the legal period of 30 days.

Exceptions:

1- The User / Buyer / Customer must obtain information from the Service Provider / Seller regarding the production time for partial customizations and/or fully personalized products. The product will be produced only upon the User / Buyer / Customer's approval of the production timeline and completion of payment. In this case, the delivery period is calculated in addition to the special production period confirmed by the User / Buyer / Customer.

2- If the product is out of stock, the Service Provider / Seller shall notify the User / Buyer / Customer within 3 days and refund the collected amount within 14 days.

  • Service Provider / Seller is responsible for delivering the product that is the subject of the agreement in good condition, complete, in accordance with the specifications stated in the order, and with any applicable warranty documents / certificates.
  • The User / Buyer / Customer is obliged to inspect the product upon delivery. Damaged or incomplete products must not be accepted.
  • Delivered products must be kept together with their packaging, accessories, and invoice.
  • Unless otherwise stated, the delivery fee is borne by the User / Buyer / Customer. Details: Shipping & Delivery Information

Article 5 – Payment Terms

  • Payment methods: Credit card, bank transfer, or other methods offered by the Service Provider / Seller.
  • If payment is not completed, the Service Provider / Seller is not responsible for product delivery.
  • In the event that the bank fails to pay the product price due to unauthorized use of the User / Buyer / Customer's credit card after delivery of the product, the User / Buyer / Customer is obliged to return the product to the Service Provider / Seller within 3 days.

Article 6 – Exchange & Return / Right of Withdrawal and Exceptions

For Exchange & Returns: Our Exchange & Return Policy

Article 7 – Force Majeure

  • In circumstances beyond control such as earthquakes, floods, fires, pandemics, or courier company issues, the Service Provider / Seller may postpone or cancel delivery.
  • In such cases, the User / Buyer / Customer may request cancellation of the order or replacement with an equivalent product.

Article 8 – Dispute Resolution

User / Buyer / Customer agrees to submit complaints and objections arising from this agreement to the District/Provincial Consumer Arbitration Committees at the location of the Service Provider / Seller's registered address; and in cases exceeding their jurisdiction, to the Consumer Courts at the location of the Service Provider / Seller. (Istanbul, Turkey)

Article 9 – Entry into Force

  • This agreement enters into force upon the User / Buyer / Customer's confirmation of the order.
  • The agreement is binding from the moment it is confirmed online.