Refund policy
Our Exchange & Return Policy
Tanti Jewellery, as a brand, we aim to offer you a unique experience with our handmade designs. We present below our return and exchange processes for the products you purchase, within the framework of the provisions of Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts.
1. Right of Withdrawal and Return Process
Period: Our Distance Sales Agreement stipulates that you have the right to return/withdraw from your order within 14 (fourteen) days from the date you received the product, except for exceptions, without stating any reason.
14 (fourteen) days after notifying within the period, the product must be shipped/returned within 10 (ten) days; otherwise, the right of withdrawal shall be deemed not exercised.
Damaged Shipment: The product must be checked for damage or missing items upon delivery. It is your legal responsibility to have the courier officer draw up a report for damaged products.
Conditions: The product to be returned must be unopened, unused, undamaged, and in resaleable condition.
Documents: The product must be returned complete with its invoice, original packaging, certificate if any, and all accessories.
Cases Where the Right of Return / Withdrawal Cannot Be Exercised / Exceptions:
1. Personalised Products: Pursuant to Article 15/1-b of the Regulation on Distance Contracts and our Distance Sales Agreement; the right of withdrawal cannot be exercised for goods prepared in accordance with the buyer's requests or personal needs (jewellery resized such as custom-size rings, items engraved, inscribed with a name/date, or entirely custom-designed).
2. Hygienic Products: Returns of products such as earrings whose packaging has been opened after delivery and whose return is not appropriate for health/hygiene reasons, and which therefore cannot be resold, are not accepted.
3. Opened-Packaging Products: Opened-packaging products are accepted for return only if defective/faulty; returns of opened-packaging products that are not defective/faulty are not accepted.
4. Used Products: Returns of any used product are not accepted.
5. Damaged Products: Returns of damaged products are not accepted.
Process: Within the conditions and timeframes specified above, the User / Buyer / Customer may exercise the right of withdrawal by returning the product to our address specified below (Tanti Jewellery Atelier). The process begins with the User/Buyer's notification by email.
Defective/faulty products may be returned using the courier company specified by the Seller and the shipping cost is covered by the Seller.
For discretionary returns, the shipping cost belongs to the Buyer/Customer.
Once the product reaches us and is inspected, the User/Buyer is notified by email and a refund is issued within the legally required timeframes.
2. Exchange Conditions
Due to the nature of our handmade products, each piece is unique and may contain minimal texture variations.
Our Distance Sales Agreement stipulates that, within 14 (fourteen) days of receiving the product, subject to exceptions and for unused and undamaged products, you may request an exchange. For custom-made products, no exchange is made other than for manufacturing defects.
14 (fourteen) days after notifying within the period, the product must be shipped/returned within 10 (ten) days; otherwise, the right of exchange shall be deemed not exercised.
Cases Where the Right of Exchange Cannot Be Exercised / Exceptions:
1. Personalised Products: Pursuant to Article 15/1-b of the Regulation on Distance Contracts and our Distance Sales Agreement ; the right of exchange cannot be exercised for goods prepared in accordance with the buyer's requests or personal needs (jewellery resized such as custom-size rings, items engraved, inscribed with a name/date, or entirely custom-designed).
2. Hygienic Products: Exchange of products such as earrings whose packaging has been opened after delivery and whose return is not appropriate for health/hygiene reasons, and which therefore cannot be resold, is not accepted.
3. Opened-Packaging Products: Opened-packaging products are accepted for exchange only if defective/faulty; exchange of opened-packaging products that are not defective/faulty is not accepted.
4. Used Products: Exchange of any used product is not accepted.
5. Damaged Products: Exchange of damaged products is not accepted.
Process: Within the conditions and timeframes specified above, the User / Buyer / Customer may exercise the right of exchange by sending the product to our address specified below (Tanti Jewellery Atelier). The process begins with the User/Buyer's notification by email.
Defective/faulty products may be sent using the courier company specified by the Seller and the shipping cost is covered by the Seller. In this case, exchange is made with the same product.
For discretionary exchange requests, the shipping cost belongs to the Buyer/Customer.
Once the product reaches us and is inspected, the User/Buyer is notified by email and exchange is made only with products of the same quality/eligible for exchange.
3. Shipping & Refund
Shipping Cost: For returns made under the Exchange / Return / Withdrawal right, defective/faulty goods are sent using the courier company specified by the Seller and the shipping cost belongs to the Seller. In all other cases, the shipping cost belongs to the Buyer.
Refund: After the returned product reaches us and is inspected, the order amount is refunded in accordance with your payment method (credit card or bank transfer) within bank procedures.
4. Return & Exchange Address (Tanti Jewellery Atelier): Mehmet Akif Mah. Ulubatlı Hasan Cad. Paradise City B:3 D.6 Çekmeköy/İSTANBUL 34782
5. Contact & Support
To initiate your return or exchange requests, please contact us through the following channels:
E-Mail: info@tantijewellery.com
Phone/WhatsApp: +90 532 652 97 10